Question 1

Are you based in the UK?

Accepted Answer

Yes. Strategy, governance and delivery leadership are in the UK, with trusted build and production partners in India.

Question 2

Do you only work with established brands?

Accepted Answer

No. We support both launch-stage and established ecommerce brands. Established teams typically engage us to sharpen performance visibility, unit economics and scalable growth systems, while newer brands work with us to build the right foundations for launch.

Question 3

What kind of brands do you work with?

Accepted Answer

Mainly online consumer brands: food and drink, health and beauty, home, lifestyle and similar categories, from early traction up to more established teams.

Question 4

Which platforms do you support?

Accepted Answer

We commonly work with Shopify, Shopify Plus and Comez, and can support similar modern stacks where it makes sense.

Question 5

Do you use AI instead of humans?

Accepted Answer

No. We use AI to speed up parts of the work that involve scanning data, clustering feedback or drafting options. Strategy, decisions and final output stay human-led and grounded in your numbers and context.

Question 6

Can you work with our in-house team?

Accepted Answer

Yes. We can sit alongside your media, creative or dev partners as the growth and economics layer, or handle build and execution where needed.

Question 7

Do you manage ad accounts?

Accepted Answer

Day-to-day media buying stays with your team or agency. We mainly focus on the growth model: store, packaging, retention and the numbers that sit underneath your spend.

Question 8

How do you price?

Accepted Answer

We use fixed scopes with clear inclusions for audits and builds, and simple monthly retainers for ongoing support. No open-ended "we'll see what it comes to" billing.

Frequently asked questions